To post a ticket for sale on viagogo You must first register with the Site. Please note that service fee amounts may vary by event and are subject to VAT. Welcome to viagogo's online ticket exchange (the "Site"). We will also add VAT on our fees as applicable. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? The ticket was sold as 150 capacity, Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. You may only use the Services if You can legally enter into and form binding contracts. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. 2.6 Making an Offer. 2.1 Requirements. To be a member of this Site, You must agree to accept the terms in this Agreement. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. Thus, the ticket price shown (before our fees) may include VAT (UK or other) as appropriate. I bought tickets for my sister and I to going and see Giggs at the Southbank centre last Monday. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). 2.14 Substituted Seat Locations. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). 4.1 Double Posting and Removal of Tickets. Editor, Marcus Herbert. The tickets were listed and sold for $267 in total. How do I unsubscribe from your newsletter? With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. 7.3 Additional Policies. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. viagogo AG is registered in Switzerland, Company No. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. I have had to change my shifts and take unpaid leave in order to attend this show and I am not happy with the outcome. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Order number: 9164448 We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 13th June 2017 - email received to say I was being refunded You warrant that you are over 18 years old and have the legal capacity to make the transaction. Submit a complaint and get your issue resolved. This will surely increase the credibility of your complaint. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. I only became aware of Viagogo bad practice when it was broadcast on New Zealand television. 7.5 Miscellaneous. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. 6.2 Waiver of Consequential Damages; Liability Limit. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. I confirmed the sale and wanted to ship the tickets over. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. Post author: Post published: June 9, 2022 Post category: how to change dimension style in sketchup layout Post comments: coef %in% resultsnamesdds is not true coef %in% resultsnamesdds is not true 2.9 Notification. I am responsible in delivering legitimate tickets to the buyer not responsible for them going to the event. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Report a violation. Just before I paid for them a huge amount was added for VAT and 'costs'. 1.1 Introduction. There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. Tickets may be substituted with comparable or better seat locations without the Buyers approval. it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. The original face. We will not allow You to buy or sell tickets before You have registered with Us. We do not control the information provided by other users which is made available through the Site. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Please remember that you will not be paid for this sale. The OP never checked properly on either of their accounts if the listings were cancelled. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. In its FAQ for Can I cancel my sale? 6.1 No Warranty. We will also add sales or value added tax on our fees as applicable. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Copyright 2006-2023 OzBargain ABN: 26 144 073 772. If this is also unsuccessful We will not offer a refund. 2.15 Claims under the viagogo Guarantee. Note that this is separate from any Tax viagogo is required to charge on its fees. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. The event itself is within days and yet I still don't have any updates on my ticket. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Can I pick up my tickets instead of having them shipped? I confirmed the sale and wanted to ship the tickets over. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. How does Complain.biz work. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. We will not allow You to buy or sell tickets before You have registered with Us. Did you find this answer helpful? Viagogo says I've been paid but the bank transfer never took place. yahoo song song; jennifer oates daughter of warren oates; michelle robinson sid vicious wiki; jobs that make $60k a year without a degree; 310 east chicago street milwaukee, wi 53202; what is a midlife crisis for a woman; florida classic car show 2022. football managers without a . a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. HAND Children are the Future. shawn mendes tickets order no [protected]. We often link to other websites, but we can't be responsible for their content. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets. The Sellers ticket will be de-activated and a new ticket will be issued and sent to the Buyer in line with the agreement between viagogo and Paris Saint-Germain. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. I bought 2 x Guns and Roses tickets for Sat 17 Jun. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. There's no ' in my email address I have informed them off this and made sure it's right in my account but they still keep using the wrong email. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 5.4 Making Adjustments. I want some kind of compensation and the fact you have had my money for months is totally unacceptable. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. 3.1 Accurate Descriptions. To list as a Seller, You must provide a valid credit or debit card. I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. viagogo charge for cancelling sale. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. In this instance we will hold the sum of AUD133.20 from your future sales payments. Ticket listings are a representation of actual seat location. Its not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We are not involved in the actual transactions between Buyers and Sellers. Why is the price printed on the ticket different to what I paid? I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment. 6.6 No Agency. . Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. Wanting to cancel sale on viagogo deleted1832113 10 Posted 6th Oct 2017 I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Event dates, times, venues and subject matter, which are listed on the ticket, may change. You warrant that you are over 18 years old and have the legal capacity to make the transaction. When listing seated tickets, all tickets in the same listing must be consecutive seats. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. The Seller will be paid 5-8 days after event if delivery of ticket was successful to the buyer. Welcome to viagogo's online ticket exchange (the "Site"). As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. 2.16 Claims under the viagogo Guarantee. I'm aware that these tickets are in high demand, and this will be their last concert in the UK, so I managed to scrap together enough cash for a band I've been waiting my entire life to see. So why is it my responsibility that the buyer must go to the event having bought the tickets? Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved). For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; 2.10 Seller's Confirmation. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. What are the viagogo Terms and Conditions? Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. To sell tickets, a Seller lists the tickets in the Site database. To register, You must provide your real name, address, phone number, and email address. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. The tickets through Viagogo cost me over 300 sterling. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Copyright (c) 2006-2023, viagogo AG. Note that Your payment may be withheld if you violate this clause. 7.5 Miscellaneous. How do I find tickets I've already downloaded? Search. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. If You do not qualify, do not use the Services. 2.2 Registration. Please wait for me to edit this post before posting please false representation/ unethical behaviour. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. Stolen property includes items taken from private individuals, as well as property taken without authorisation from companies or governments. I ordered tickets for 18/6/17 for the above concert. Including any such items constitutes a material breach of these terms and conditions. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. I do not want these tickets your have lied and these tickets are not even for sale yet in Australia. This does not prevent us from varying these terms without reference to them. Additional information can be found in our FAQs and on the ticket details pages. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. Address: viagogo, Rue de Lyon 109, 1203 Genve, Switzerland. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogos agreement with Paris Saint-Germain. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. Invalid tickets are defined as anything where buyers are refused entry. I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. My order ID is [protected]. online tickets: afrikaans is groot south africa, ticket hasn't been refunded after re-listing, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct. 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated This complaint was posted by a verified customer. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. I also don't have my tickets either! Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. The Seller is responsible for determining whether it/he/she is required to account for VAT on the sale of the ticket. 6.4 Release. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, ticket details through activation process, all in accordance with the process outlined in the help pages. And their reply was investigations will be done. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". 6.3 Allocation of Risk. by Ethan More 2 months ago. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. https://www.businessinsider.com.au/the-incredible-story-of-h. I just bought tickets (15th June 2017) for Cat Stevens in Auckland with Viagogo. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. I have not yet received a refund for the above tickets. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. 5.1 Investigations. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. mrs browns boys show tickets - no tickets. I haven't received an email confirming my order. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable solicitors' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Yes No Contact Customer Support Regional Settings No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. We do not charge any fees for relisting tickets that you have originally purchased from us. They STILL are not active. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. All tickets were being sold for 80 with a 30 fee on top of each. I've sold WC tickets more than a month ago and Viagogo doesn't pay me. [protected]! After reading a lot of negative reviews, I had second thoughts. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. Search. I would definitely question it but I think you don't have much of a leg to stand on. I'm confused. We may investigate complaints and violations of our policies. it says. This comment was posted by a verified customer. 7.2 Copyright. We endeavour to rearrange delivery with the customer or arrange a collection point. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. The Sellers and the Buyers are hereafter jointly referred to as the Members. 9 Jun 2022 . Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. Viagogo complaint: 50 euro charge of cancelled ticket sale. It's not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. This will be deducted from your next payment. ComplaintsBoard.com is a leading complaint resolution website on the Internet. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. This does not prevent us from varying these terms without reference to them. We use you're site often and I am very disappointed with the lie you sold. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 5.3 Disclosure of Information. 14th June 2017 - was on hold for 25 minutes then told to email as event was more than 72 hours in advance Such notice shall be deemed given one business day after the email is sent. by vinay 7 months ago. The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price.