The app has a live-chat support feature that guarantees you can chat with an agent within two minutes. It sucks when customers leave bad directions or add a ton of items after you've started the order. Manual ID entry isnt available for orders in California, or for Costco or Walmart orders nationwide. They charge for membership, service fees, service fee tax, traveling fees and container fees. It really is sad.. To think some people will complain just to get something for free. Are yall serious? Customers are eligible for a refund or credit towards a future order of up to the total amount of any fees paid by the customer for the order for any of the following order issues, Instacart shall have the sole discretion to. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. However, as long as you take the right precautions, you should be able to continue using the platform, either as a Shopper or a customer, with relative ease. They charge for membership, service fees, service fee tax, traveling fees and container fees. Then align it properly with the other blind slats. Press question mark to learn the rest of the keyboard shortcuts. Instacart is one of the most popular delivery services in the United States. In 2014 he acquired Ridester.com to share his experiences with other drivers. Unfortunately, as soon as one bot app gets shut down, another pops up in its place. If your order is a fairly large order, odds are shoppers wont want to take it on. . Why did I ever bother relying on this useless app? Similar to the DoorDash missing item racket, this one takes advantage of the generosity of the company itself. and I could only log in with a password. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. No penalty to shoppers. Get PICS Bakery Damaged Items delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. So do shoppers get penalized for this? None of these fees are disclosed prior to processing payment. Instacart took the $149.14 out of my account on December 13th and,14. Instacart offers a refund for 7 days from delivery. It earns 5% back on Instacart purchases and a welcome offer of a $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership. 3. Im sure it would never happen but I wish there was way to match good customers to good shoppers and let the crappy people duke it out together. Some scammers are always out to see if they can get things for free. The delivery was scheduled for 7pm, than rescheduled to 7:45 and then to January 2 which I did not need at all. If you selected an item issue, choose the affected item(s). hair-healthy HyperAIR Technology that shapes your hair into a gentle wave by drying in placeno tugging or heat damage. Shopper texts me authorization for substitution, I agree on 2 items, all goes well, then he drops on my doorstep and leaves, no knock, no text, and . Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. One representative told me my refund was processed and would be back in my account in 10-14 days and it never was. Some scams are directed at customers, while others primarily affect Shoppers. She then told me that it was my fault because, "charges just don't magically appear" She then told me it was my fault because I didn't have the funds available in my account so they tried 4 times. Ikea Polyester Haren Pleated Blind . Time is running out for you to score the biggest savings on passes to TechCrunch Disrupt 2023 the original and always-evolving conference dedicated to early . I made an order on December 31, which is NY Eve. A special [censored] you very much. Support doesn't care even though I have proof it wasn't damaged. our party was almost screwed up.The company offered me 10$ certificate to my next puchase. Best for straight and wavy hair. From there, you can fill in key details such as the date the item was damaged or stolen, the reason . Instacart sent Melchor an apology and offered her a $70 credit and a free delivery. Tbh if that was the case I would turn around go back to store and get another one. I could not see any of the process in the grocery shopping and thought it was Harris Teeter new app and online service. - a customer was charged for an item, but the item wasnt included in the items delivered to the customer. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. Instacart IPO. After receiving their order, theyll go to the Instacart app, give the Shopper a one-star review, and claim their item was damaged. Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. Some Shoppers have resorted to using bots, which are third party apps that work alongside the Instacart app. 2. 2. Select a credit to your Instacart account or tap Help Center to contact Care. Usually, we can make things right quickly when you report a problem through the Instacart app or website. I had an Instacart Shopper use my credit card for unauthorize purchased today around 130pm December 19, 2022! Matthew Wilson. Select a credit to your Instacart account or tap Help Center to contact Care. Press J to jump to the feed. In my last order I included 6 bottles of Hal's seltzer (1/2 liter size) & an 8-pack of Poland springs black cherry carbonated water (1/2 liter bottles). I paid for the groceries out of my own pocket and finally someone answered, they chewed me out for using my own funds. There was a shelf of Diet Coke 6-pack bottles listed at $5.99. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Instacart. If you aren't 100% satisfied with this item, you may return it or exchange it for free. When placing an order, customers can indicate their replacement preferences. I'm so sorry that happened to you. In the TikTok, viewers see a screenshot of the conversation between Jas and the Instacart shopper. However, if you cancel your Instacart order after a shopper has already picked it up and started shopping, youll need to call Instacart or email them to cancel the order already in progress. It didn't work, so I requested a password reset. Instacart's Twitter feed is rife with complaints from customers accusing personal shoppers of stealing their groceries at a time when more people are out of jobs, behind on rent and afraid to go . I see it as a customer wanting their money back if the product they received was less than edible, the same way, if they could, they would have returned it to the store. "Russell is an intelligent, compassionate, driven person that I hope I get to work with again. Jessica_lowel 2 yr. ago. #Instacart customer lies #customer scams #Instacart shoppersAn Instacart Customer Reported Missing Items on a delivery I did on October 14th. Additionally, you could get a cancellation fee of up to $15 for canceling your order. After a few particularly bad shoppers I switched to curbside (my HEB uses their own hourly employees to shop and stage orders placed through their app). Read on to learn more about these scams and how to avoid them. Contains damaged, spoiled, or otherwise unusable items. I was promised a redelivery for an order from Rosauers that was delivered on Jan 13 to a wrong street and number. However, some Shoppers take advantage and will add on additional items that werent ordered. I wrote a note back telling them to just remove the report and I'll deal with it (which I'm guessing they won't do). I ordered 3 6-packs of Diet Coke bottles listed for $4.99 each. Plus some bread, hot dog buns, Kellogg's breakfast bars. Available in over 4,000 cities in the U.S., Canada, and Australia. I had left 2 christmas presents at her door as I walked back to my car to call them to see how much longer they were going to be before they arrived. - an item arrived broken or in an unusable condition. They did.. And it's questioning my integrity which is upsetting. Like Instacart, you get a personal shopper who will pick up the items on your list from various local stores, including Kroger, Target and CVS. I would like all of my money back. If the grocery store items dont meet these standards, Instacart will refund the customer for the cost of the item. The nerve of some ppl. Yes. Require the customer to return item(s) to the retailer in order to get a refund or credit. Any credit issued shall be subject to theInstacart credit termsand may expire. *Instacart doesnt accept passports for most orders in California, or for Costco or Walmart orders nationwide. Wrong, damaged, and missing items are some common issues that some customers report. 5. However, you need to report any issues within 14 days of receiving your order. Desired outcome: I just wanted to know how to return it without a receipt or exchange it since the thing I got instead is the same price. Unlike other Instacart credits, found in the Credits, promos, & gift cards section, a refund will not show up in your account. If you notice bot activity, you can report the user to Instacart. **Instacart doesnt accept green cards for orders in California, Washington, Missouri, and Minnesota, or for Costco or Walmart orders nationwide. Instacart states on their website that you have to request your refund within 7 days of delivery. It's what anyone else would do just saying. For some reason, this was blocked. Waiting until the order has already been picked up to cancel it isnt the best move because itll be a hassle for you as well as the shopper. Customer won't likely want to exchange it for another, as the whole batch is likely rancid. From there, tap on the order and itll show that your order is complete and hopefully have a picture of the delivery. An Instacart Shopper is instructed to only buy the items on a customers list unless they have the customers approval. In some cases, the shopper can also enter your information manually. Save my name, email, and website in this browser for the next time I comment. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. If you scroll down to the bottom of the receipt, youll see a prompt asking you to rate or report a problem. You can call them at 1-888-246-7822 or use the Contact Us option found within the Help Center to start a live chat. Some of the most common reasons refunds are issued include: Wrong or missing item; Wrong or missing order; Damaged or poor . In some cases, the shopper can also enter your information manually. - Shopper refused to bring groceries to my door, billing should be reduced to reflect the items not delivered in the redilivery. In this menu, youll need to click Your Orders.. If the Instacart customer doesn't have any instructions and an item is out of stock, the Shopper can message the customer and see if they'd like a replacement. The best way to avoid Instacart fraud is to be diligent about checking star ratings. You can check availability in your area with the Instacart app or website. and you might see a refund option instead. This can be as inconvenient as forgetting your favorite snack or a key ingredient for dinner. 5. Although I am a new shopper only been doing it a few months I am confident Ik what a damaged watermelon looks like! Understandings of nutrition and health are in flux. I've worked for these people for the last 4 months, they have no service available to their drivers so if you get into a jam you wait on hold for 40 minutes through the app only. Valid forms of . Its a simple, painless process that takes but a few moments to do. Second, in larger cities where there are many Shoppers, picking up orders can get competitive. Instead of requesting a refund, youll need to contact Instacart supportto figure out what can be done regarding your order. Now youll click View Receipt to see a detailed list of what was already refunded, adjusted, or successfully delivered. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In some cases, the shopper can also enter your information manually. Seconds per item (speed): The Instacart shopper app tracks 'seconds per item,' which is the total shop time divided by the number of items. Select Get help on the relevant order. 97K subscribers in the InstacartShoppers community. As a customer, Instacart makes it convenient for you to do your essential shopping without leaving home. Or if the damage to the package means its an "unsealed" food item, I would likely report that as well. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. It's not for the heck of it.. Its to make ends meet and pay our bills, just like any job. This happened to me. Harris Teeter did not resolve my issues due to having disconnected calls by rude customer service reps. You won't see refunds in your Instacart account. They would not honor the listed price on the Instacart web site. I am handicapped and I needed those bandages. 3. I'm never surprised at the length some people will go just to cause trouble. This seems like a massive breach of confidential credit card information. Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. On December 13,2022 I placed an order with Instacart the total amount was $159.14 plus a $21.51 delivery fee that was supposed to be free for that order. Well also go into how you can avoid them and what to do if youre the victim of a scam. I have been a shopper for Instacart since Jan 2022. When a customer places an order, it goes into a queue. This complaint was posted by a verified customer. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. Its best to place Instacart shopping orders at a time when you know youll be available to ask questions about the order. This was a Publix in Fayetteville, GA. Requesting an Instacart refund via your web browser is fairly similar to requesting one on the app. - the order arrives after the end of the scheduled delivery or pickup window. I asked to speak to a manager, manager busy but would call me in one hour. Press question mark to learn the rest of the keyboard shortcuts. As a customer, there isnt much you can do to prevent this scam other than carefully reading through an Instacart Shoppers reviews before choosing them. Is there a way to tell instacart an item is defective by no fault of the shopper? Instacart shall not be required to issue a refund or credits with respect to any items purchased using coupons or other promotional credits. Youll need to tap the three horizontal bars in the upper left hand corner of the app. If this does happen to you, you can contact customer service to get a refund and leave an honest review about the Shopper to warn others. If it is too late to cancel, I suggest calling Instacart at the 800 number and ask if you can cancel. You can check availability in your area with the Instacart app or website. I will continue to pursue this until justice is serve! I have contacted Instacart multiple times about this matter to either be ignored or get no resolution. I dont see this a fraud on the customers behalf. I've cancelled my last 2 fairway orders and will not order again from them. They are not assigned by Instacart. Until last week whereby they have refused to refund . In those moments, you need to know when and how youre going to get your Instacart refund. Plus, your first grocery delivery is free! DoorDash is a great alternative to working for Instacart, and generally speaking, they pay better! Scan this QR code to download the app now. Common complaints are missing items, damaged items, poor replacements, or poor service. If the shopper doesnt get approval, theyll refund the items. Even though they approve a replacement, they will report the items as a poor replacement, meaning they dont approve of the chosen substitute. I think the many of the good and honest customers are probably leaving Instacart as well and doing their own shopping. I WILL NEVER USE YOU AGAIN. Alcohol may never be delivered to a retail business or college campus. I got my money back and left her 5 stars. Still didn't care. 100% satisfaction guarantee If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. Shoppers have a card issued through Instacart that they use to make purchases. She has the calm to handle any customer escalation with enthusiasm and commitment to maintaining . Unbelievable!! Merle Bolonkin. So how do you make sure this doesnt happen? Thank you for being concerned! Its been much better. An Instacart account credit is instant, whereas a refund credited to a bank account or card can take 5-10 days. Helps to cover some of the IC fees and markup. The customers suck and honestly the companies suck! February 4, 2023 spoke to another representative regarding holds equal to $468.18 over the payment of $223.18 A single two item order pays $7, and a triple 50 item order pays $7. If your groceries are delivered to the wrong address, its best to kiss them goodbye and ask for a refund from Instacart. You may not be eligible for a refund in some cases, but Instacart will happily give credit in lieu of a refund. Is this your company? Well, these items were damaged, not missing. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. Today I explore no bags at my local Aldi's, juice spilling all over the back of my trunk, the new instacart card, delivering items with apple boxes, and cust. What do people get out of reporting damages? In total, Marketplace paid $74.16 more for the same order of 20 items through Instacart than when purchasing inside Loblaws; the in-store total was $ 242.49, while on Instacart the receipt for the . The only way a shopper would be possibly affected is if they received a bad rating from the customer faulting the shopper for the damaged item. I will never order again from Instacart. Instacart doesnt require a membership to shop with the service, but you can choose to pay for Instacart Express to save a bit of money on service and delivery fees. Instacart shall not be required to issue a refund or credits with respect to any items purchased using coupons or other promotional credits. Youd just have to figure out if you want to place the same order at a different time or brave the unknown and venture into the grocery store. 100% satisfaction guarantee If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. Brett Helling is the owner of Ridester.com. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Click here to get notifications about new complaints of Instacart. One order with Tony's Finer Foods for $105.00 and one order with Sam's Club for $165.00. When that isnt the case, the FTC has laws in placeto protect you. Youll log in to your Instacart account and then find the same three horizontal bars in the upper left corner of the screen. report and say as much as you said here, will NOT Help you on whatever these dings do to batch priority but will eventually lead to customer's removal from system if they consistently get reported on fraud on produce claims, *maybe,*. 7:00 AM PST March 3, 2023. Unlike some online platforms, Instacart isnt riddled with scams. Hey y'all! and certain items may require in-store returns for refunds. Instacart has a system for dealing with requested items that aren't in stock. the redelivery was received on Jan 14 but was not complete because several items were refunded. If you realize Instacart has messed up your order in any of the previously mentioned ways, you need to know how to get a refund. A new definition of healthy Once . For more information, please see our I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging.