gateshead council repairs

This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. We would not replace all items, only the ones that are required. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Gateshead Council aims to complete the backlog by late March next year. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Thursday 26th January 2023. The site has been designed with residents and local groups to ensure it is easy to use. 4 0 obj Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. 27,852 - 30,151 a year. We will tell you in advance when any work like this will happen. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Planned repairs usually need an inspection before work is done. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . These are repairs which need quick attention and don't need an inspection first. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. My flat was repaired in time for my childs birth and I received rent refunds and compensation. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Homepage for Gateshead Councils Benefits and Council Tax information The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Copyright Andy T - 2021. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Are you a Council or Housing association Tenant with housing disrepair issues? Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Employer Est. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". This covers things like outside painting, replacement windows and annual gas servicing. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. If so, please keep reading as youre just what were looking for! Some work to your home is done as part of a planned maintenance or investment programme. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. As a tenant you are not automatically covered for any of your home contents. Gateshead Council 4.0 . E6 2JA. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. However, the contractor will not ask you for any money when they call. She added: "Someone has got to own it. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. It is also possible to claim for any damage that may have been caused during repair works. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. 2 0 obj To register with My Housing Account, select 'my account' at the top of the Council homepage. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Gateshead. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. This is known as the Right to Repair scheme. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. Payslips. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. We will need to look at what has been damaged so please don't throw anything away. We hope to reschedule these events at a later date. If so we can help you claim compensation on a NO Win, NO Fee basis. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. This is commonly known as filing a compensation claim for despair against a housing association landlord. : 50K - 53K. Gateshead Thank you so much. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Reporting repairs Home. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. United Kingdom. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Failure to do so could give you grounds to make a council house disrepair claim against them. I have to tell you, this week I have had four complaints that have been going on for two years. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Don't worry, we can still help! For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Some of these repairs need to be inspected before the repair can be done. You have the right to appeal if you don't agree with a decision to charge you for repairs. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. We encourage our people to think differently, do the right thing and be innovative. East Ham People really are our greatest asset at Gateshead Council, and we value every employee. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. endobj Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. stream Visit directory. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. Gateshead Now is a collection of the latest news from Gateshead Council. The report found the repair centre's ability to handle calls was deemed 'critically low'. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). The contractors are currently repairing seven properties a week. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. If we miss an appointment and we didn't contact you, please contact us. <> You should report any damage to your local housing office. The council is responsible for most repairs to your home. This includes both small leaks and emergency repairs. These are repairs which could cause injuries or further damage if they are not dealt with quickly. "The garages at Leam Lane had already been condemned, and we were working towards . A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. To keep up to date, why not follow us. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Office 3750 Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Well, theres so much on offer and heres just a few of the highlights! Our housing offices are currently closed to the public. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Any resident with My Housing Account can access this service. Internal deterioration such as damage to carpet, walls etc. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. View my payslip. Top Jobs in Gateshead, England. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Some of these jobs need to be inspected before the contractor can start the work. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. View details of your former and current tenancies including rent statements and repair. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. If you continue to miss appointments for repair work you may be charged. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . 1 0 obj Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. :L+Ftc[Sdu|^Y^. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Our business support events remain cancelled for now. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. You have the chance to buy up to 10 additional holidays per year. We hope to reschedule these eventsat a later date. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Always ask to see this card before letting anyone into your home. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. about Our Customer Scrutiny Panel needs you! However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Call us on 0333 050 8887 to start the process or fill in the form. Our employees and contractors carrying out work will show you an identity card. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. We are Gateshead Council's Housing Team. These include re-fixing toilet seats and repairing minor leaks. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Regent Street There's also additional service charges from 115.85 a week, this cost is eligible .