Footasylum exchanges are only available in the UK. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They were dispatched quickly and delivered within a few days to Northern Ireland. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Got them cheaper than any other website. In November 2022 I placed an order with FootAsylum and it never came. Please provide a valid proof of purchase. - Kristy Smitten, posted 11 months ago Treated myself to some new trainers and jogging bottoms in the sale! One star as there is no 0 stars. Purchased 2 pairs of Salomon trainers in different sizes. I have worked in retail for over 15 years. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! We use dedicated people and clever technology to safeguard our platform. Do you agree with Footasylum's 4-star rating? All in all, satisfied with my purchase and dealings with this shop. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Footasylum. Thank you for signing up to . Claim your profile to access Trustpilots free business tools and connect with customers. On-time Delivery. My son lost out on his Christmas presents as a result. Unable to get in touch with anyone from customer service to resolve issue. Simply follow our returns portal link below. Round and round in circles. Email never arrived so ended up going to a store on crutches to get a refund. We are so glad to hear you are happy with the service. Was told that neither was possible because I didnt return them in the original shoe box! - Mel, posted 7 months ago Thank you so much. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. 3. Check out what 59,340 people have written so far, and share your own experience. Just noticed that the box they have sent them in isn't for the correct trainers. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. Ordered some trainers at 10.30pm amd paid for next day delivery. I would definitely recommend and will be a returning customer. Find out how we combat fake reviews. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Get FREE UK delivery on all orders over 60 and FREE UK returns. Code Expires. Shoved the card machine into our face. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I would avoid at all costs. Thanks,Rebekah. Next time it will be JD SPORTS for my next purchase. I will always order with footasylum I am very happy with the service and products. Verification can help ensure real people write reviews about real companies. 2023 Trustpilot, Inc. All rights reserved. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Looks like they have found the nearest spare tatty box to send them out in. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. New customers only. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. UK Returns Free return by our courier service. Start your return online at the Footasylum website. Highly recommend and will definitely buy from Zavetti again. One very disappointed son this Xmas! 60%. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Heres how it works. Hey Karl!Thanks for taking the time to leave us a review. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Shocking company - bought two items trainers and sliders order value 100.28 never received. This time, however, when I ordered, their courier choice was Yodel. Would you like to add a photos or videos? Footasylum. Strengthen your review by uploading photos & videos. Absolutely fuming with this company. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Subscribe in print, digital, or a great-value bundle. Never again. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average First and last time I will use this company. We also ensure all reviews are published without moderation. There was a problem. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Hey Getta,Thanks for leaving us a great review. Treated myself to some new trainers and jogging bottoms in the sale! Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Great sale and super quick on delivery. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. How are you today? Companies can ask for reviews via automatic invitations. Ordered it on Monday and it was delivered on Tuesday. Received 2 small refunds for I don't know what! From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. If this was my store, they would all be sacked. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. That is great news about the fast delivery.We hope to see you again very soon. Footasylum is a leading UK retailer of fashion streetwear and sportswear. Search for local Shoe Shops near you and submit reviews. No greeting, no please, no thank you. Ordered it on Monday and it was delivered on Tuesday. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Make sure your order is unused and in original packaging and labels. It needs to be unworn or unused and still have the original tags. The lady at the till was no better. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Shocking company - bought two items trainers and sliders order value 100.28 never received. If you miss this window, youll have to go through the returns process. Was looking everywhere but at her customers. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Delivery to Australia was super cheap and very very fast! Take care!Thanks,Rebekah. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. I will always order with footasylum I am very happy with the service and products. A refund can take up to 10 working days to show in your account. That is great news about the fast delivery.We hope to see you again very soon. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Easy! For all international returns outside of the UK, please visit our dedicated international returns page. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Companies can ask for reviews via automatic invitations. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Keep up the good work Terry!Thanks so much.Tanya. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Verification can help ensure real people write reviews about real companies. Got them cheaper than any other website. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. High performance sneakers, trending streetwear and exclusive product weve got you. It's great to hear you are happy with the coat and that the delivery was so quick. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. OG Stack Longline Puffer Jacket. International Returns Most Popular Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. 2023 Trustpilot A/S. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Claim your profile to access Trustpilots free business tools and connect with customers. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Purchased 2 pairs of Salomon trainers in different sizes. Companies can ask for reviews via automatic invitations. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). !spoke to Edge lane store about colours in crocs. 2. Here are 8 tips for writing great reviews. Suggested companies are based on peoples browsing tendencies. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. 10% off at Footasylum on first orders with this promo code. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Round and round in circles. This arrived within only two working days and all items were delivered intact and all there. They all fit perfectly. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Ordered almost 400 worth of clothes for my son on the 12th of December! I ordered an item with Christmas delivery on 20th December and received an email confirmation. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Tried to send Crocs back as they didnt fit my daughter. Companies can ask for reviews via automatic invitations. Hey Getta,Thanks for leaving us a great review. Perfect from start to finish. Will not use again. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. My son lost out on his Christmas presents as a result. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Great to hear that the parcel arrived so quickly. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. I have sent them back the undamaged trainers in a damaged box as I received them. And would recommend to all my friends amd family. Alpyrex. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Happy from start to finish! Shocking service avoid disappointment. Asked for a pair of trainerscould not even tell what the guy said. Giving one star so I can leave this review. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. In real life, they are dull, boring and have no character at all. To contact the Footasylum customer service team, start a live chat on the website. Totally amazing service cannot fault. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Shocking service avoid disappointment. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. - KM, posted 1 year ago Here are 8 tips for writing great reviews. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. . Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Ordered coats for 2 of my sons in the sale. Stay ahead of the game with the latest trainers and clothing from Footasylum. Absolutely fuming with this company. Difficult, posted 2 weeks ago To break them up politely to ask for helpit was like I had sowrn at them. Will definitely be ordering from them again. Great to hear that the parcel arrived so quickly. Up to 60% off at Footasylum on selected women's t-shirts. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Once cleared, your points will turn into money off any future purchases. 10/10 will not be using footasylum again. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. Ordered some trainers at 10.30pm amd paid for next day delivery. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. They were dispatched quickly and delivered within a few days to Northern Ireland. That is great news that they arrived a day early!We hope to see you again very soon. Wow! The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. We use dedicated people and clever technology to safeguard our platform. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Greater than 75%. I have sent them back the undamaged trainers in a damaged box as I received them. Suggested companies are based on peoples browsing tendencies. This arrived within only two working days and all items were delivered intact and all there. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Ends: Tue 28 Feb 2023. Great sale and super quick on delivery. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. They sent me trainers in a damaged box. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. Get Code. Order placed Sunday afternoon and delivered Monday afternoon. very helpful as Liverpool didnt answer the phone. Gain access to Footasylum UNLCKD through your main Footasylum account. Change of mind returns accepted. Ordered Nike trainers. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Avoid this store at all costs. You will be contacted by email to verify your review. 1. Thanks,Rebekah. Why have i been rejected for my return as the item was faulty? All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Just noticed that the box they have sent them in isn't for the correct trainers. We hope to see you again very soon. Ordered some trainers at 10.30pm amd paid for next day delivery. 3 ratings with the average rating of 4 out of 5 stars. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. We spoke to Footasylum's senior leaders . Ordered and paid on 10th December my daughter's Xmas present. . Verification can help ensure real people write reviews about real companies. Perfect from start to finish. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). OL10 2TA. Received 2 small refunds for I don't know what! When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. They were dispatched quickly and delivered within a few days to Northern Ireland. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Find out how we combat fake reviews. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! In November 2022 I placed an order with FootAsylum and it never came. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Hey MattThanks for taking the time to leave us a review. Easy! Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. - Lisa Lynch, posted 1 year ago I have been waiting for confirmation that my return has been received/refund for 3+ weeks. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. AVOID THIS COMPANY!!!! The North Face. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. 2023 Trustpilot A/S. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. Suggested companies are based on peoples browsing tendencies. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! We often link to other websites, but we can't be responsible for their content. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. They have scribbled size 7 on it. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I messaged a few guys initially who were very slow to respond and inresponsive. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. Unable to get in touch with anyone from customer service to resolve issue. We hope to see you again very soon. They also offer a WhatsApp device but it doesnt work. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. When you purchase through links on our site, we may earn an affiliate commission. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. 124.99. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Ordered almost 400 worth of clothes for my son on the 12th of December! Then I started a new chat and got Sophie who was absolutely lovely. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion.